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Privacy Policy

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Effective Date: Tuesday, July 21, 2026

 

Pont Rouge Ergothérapie / Red Bridge Occupational Therapy (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This privacy policy outlines how we collect, use, disclose, and safeguard your information in compliance with New Brunswick and Canadian privacy laws, including the Personal Health Information Privacy and Access Act (PHIPAA), Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian Anti-Spam Legislation (CASL), and the CAN-SPAM Act.

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Information We Collect

a. Personal Health Information (PHI)

We collect information necessary to provide occupational therapy services, including:

  • Name, date of birth, and contact details

  • Health history, assessment results, and treatment records

  • Information shared during appointments or through forms

b. Personal Information

  • Email address, phone number, and mailing address

  • Information submitted via website forms or email

c. Website and Usage Data

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and navigation patterns

d. Cookies and Tracking Technologies

  • Essential cookies for website functionality (set by Wix)

  • Analytics cookies (set by Wix and Google Analytics) to understand website usage

  • Preference cookies to remember your settings
     

How We Use Your Information

We use your information to:

  • Provide and manage occupational therapy services

  • Communicate with you about appointments, services, and updates

  • Respond to your inquiries and requests

  • Improve our website and services through analytics

  • Meet legal, regulatory, and professional obligations
     

Consent

  • We obtain your consent before collecting, using, or disclosing your personal or health information, except where permitted or required by law.

  • You may withdraw your consent at any time, subject to legal or contractual restrictions.

  • For website analytics and non-essential cookies, we request your consent via a cookie banner.
     

Disclosure to Third Parties

We do not sell or rent your information. We may share your information as follows:

Third Party Purpose/Role: Data Shared


Wix: Website hosting, essential site functionality, analytics, usage data, cookies, technical info

Google Analytics: Website analytics (see below for details), usage data, cookies, IP address

Legal/Regulatory: As required by law, regulation, or court order as necessary

Other Providers: With your consent, for referrals or care coordination as authorized by you
 

  • Wix: Our website is hosted on Wix, which may process your data as part of providing website services.

  • Google Analytics: We use Google Analytics to understand how visitors use our site. Google Analytics collects information such as your IP address, browser type, and pages visited. For more information, see Google’s Privacy Policy.
     

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

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Essential: Site security, session management

Analytics: Website usage statistics (Google Analytics, Wix)

Preferences: Remember language/region settings

Data Security and Safeguards

We use physical, administrative, and technical safeguards to protect your information, including:

  • Secure storage of paper and electronic records

  • Access controls and staff training

  • Encryption and secure website connections
     

Retention and Destruction

  • We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

  • When information is no longer required, it is securely destroyed or anonymized.
     

Your Rights

You have the right to:

  • Access your personal and health information

  • Request corrections to your information

  • Withdraw consent for certain uses/disclosures

  • Designate a representative to act on your behalf

  • Make a complaint about our privacy practices

To exercise these rights, please contact our Privacy Officer (see Section 11).
 

Breach Notification

If your information is lost, stolen, or accessed/disclosed inappropriately, we will notify you as required by law and take steps to mitigate any harm.
 

Electronic Communications and Anti-Spam Compliance

  • We comply with CAN-SPAM. We will only send you commercial electronic messages (e.g., newsletters, promotions) with your consent.

  • All messages will clearly identify us and provide a simple way to unsubscribe.

  • Our physical address: 394 Main Street, Shediac, NB E4P 2G1

  • To unsubscribe, follow the link in our emails or contact us directly.
     

Contact / Privacy Officer Information

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:
Privacy Officer
Pont Rouge Ergothérapie / Red Bridge Occupational Therapy
394 Main Street, Shediac, NB E4P 2G1
Phone: 506-532-9744
Email: info@pontrouge-redbridge.com

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